Refund & Return Policy
Last updated: 7th Jan, 2026
At AlphaLayer, we aim to provide high-quality compression garments designed for comfort and confidence. Due to the nature of our products, we follow a strict but fair return and refund policy.
1. Eligibility for Returns
Returns or exchanges are accepted only if:
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The product is unused, unworn, and unwashed
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Original packaging, tags, and hygiene seals are intact
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The return request is raised within [X] days of delivery
⚠️ For hygiene reasons, used or worn compression garments are not eligible for return or exchange.
2. Non-Returnable Items
The following are not eligible for return or refund:
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Products showing signs of use, washing, or damage
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Items without original packaging or tags
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Products returned after the return window
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Clearance or discounted items (if applicable)
3. Size Exchanges
We recommend checking the size chart carefully before ordering.
If eligible, size exchanges may be allowed subject to:
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Availability of the requested size
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Product meeting return conditions
Shipping charges for exchanges may apply.
4. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product:
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Contact us within 48 hours of delivery
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Share clear photos/videos of the issue
After verification, we will arrange a replacement or refund as applicable.
5. Refund Process
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Approved refunds will be processed to the original payment method
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Refunds are typically completed within 5–10 business days
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Shipping charges (if any) are non-refundable unless the issue is from our side
6. Cancellation Policy
Orders can be cancelled before shipment only.
Once shipped, cancellation is not possible.
7. Important Notes
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AlphaLayer products are non-medical compression garments
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Proper sizing is essential for comfort and performance
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Slight variations in colour or fit may occur due to lighting or manufacturing processes
8. Contact Us
For return or refund queries, please contact:
Email: alphalayer2025@gmail.com
Order ID must be mentioned in all communications
