Refund & Return Policy

Last updated: 7th Jan, 2026

At AlphaLayer, we aim to provide high-quality compression garments designed for comfort and confidence. Due to the nature of our products, we follow a strict but fair return and refund policy.

1. Eligibility for Returns

Returns or exchanges are accepted only if:

The product is unused, unworn, and unwashed
Original packaging, tags, and hygiene seals are intact
The return request is raised within [X] days of delivery

⚠️ For hygiene reasons, used or worn compression garments are not eligible for return or exchange.

2. Non-Returnable Items

The following are not eligible for return or refund:

Products showing signs of use, washing, or damage
Items without original packaging or tags
Products returned after the return window
Clearance or discounted items (if applicable)

3. Size Exchanges

We recommend checking the size chart carefully before ordering.

If eligible, size exchanges may be allowed subject to:

Availability of the requested size
Product meeting return conditions

Shipping charges for exchanges may apply.

4. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product:

Contact us within 48 hours of delivery
Share clear photos/videos of the issue

After verification, we will arrange a replacement or refund as applicable.

5. Refund Process

Approved refunds will be processed to the original payment method
Refunds are typically completed within 5–10 business days
Shipping charges (if any) are non-refundable unless the issue is from our side

6. Cancellation Policy

Orders can be cancelled before shipment only.
Once shipped, cancellation is not possible.

7. Important Notes

AlphaLayer products are non-medical compression garments
Proper sizing is essential for comfort and performance
Slight variations in colour or fit may occur due to lighting or manufacturing processes

8. Contact Us

For return or refund queries, please contact:

Email: alphalayer2025@gmail.com
Order ID must be mentioned in all communications